Everything you need to know before getting started with Livro. Can't find your answer? Write to us.
€89/month excl. VAT, or €890/year (2 months free) — the equivalent of €74/month. Flat fee, no per-order fees. No commission on orders — ever.
No. Livro charges a fixed monthly fee, that's it. Whether you do 5 orders or 500 in a month, the price doesn't change. The only additional fees are Stripe or PayPal transaction fees, which go directly to those providers.
Yes, for the first 10 clients. We set up your menu and payments remotely. You add your photos from the dashboard. The real value is €299. After the first 10 clients, the activation fee will be €299 one-time.
No. Your rate is fixed: €89/month or €890/year. It doesn't change during the contract — no tiers, no surprise increase.
Monthly billing by card or bank transfer. You receive a VAT invoice each month. Belgian VAT (21%) applies.
24 hours. Everything is done remotely — we configure your menu, prices and payments. You add your dish photos from the dashboard. Your QR codes are available to download and print as soon as you're activated.
Your menu (even handwritten or as a photo). For dish photos, you add them yourself from the dashboard — with your phone or a camera. Nothing else on the technical side.
Yes. Everything is done remotely — Wallonia, Flanders, Brussels, whatever the postcode. No on-site visit required.
Yes. By default, your site is hosted on myresto.livro.be. If you have your own .be, we point the DNS to Livro — it's included in the plan, with no extra fees.
Your QR codes are generated automatically when your account is activated. You download them as a PDF from the dashboard and print them yourself — at a print shop or on a regular printer. We provide ready-to-use templates.
Visa, Mastercard, Bancontact (via Stripe) and PayPal. Payments go directly to your bank or PayPal account — Livro never touches the money.
No. Livro takes no commission. The only transaction fees are Stripe's (~1.5% + €0.25 in Belgium for European cards, free for Bancontact on some plans) or PayPal's (depending on your PayPal contract).
For Stripe: the payment is transferred to your bank account on the schedule configured in your Stripe account (typically 2–7 days). For PayPal: instantly to your PayPal account.
Yes. Livro also handles cash orders. To prevent fake orders, we send a verification SMS (4-digit code) to customers who choose cash payment. You confirm the order once the customer arrives.
Livro triggers an automatic refund via Stripe or PayPal. The customer is refunded in full, with no manual action on your part.
Click & Collect: the customer orders from home, pays online, comes to pick up the order. QR at the table: the customer scans a QR placed on the table, orders and pays without waiting for the server. Both modes are included in Livro.
Yes. Livro natively supports French, Dutch and English. You enter your menu in all three languages via the dashboard, and the customer automatically sees the version in their language.
By scanning the QR or visiting your URL (e.g. myresto.livro.be). They see your menu, add items to the cart, choose the mode (table or takeaway), and pay online. You receive the order in real time in your dashboard.
Yes. A confirmation email with the order summary, the amount, and the estimated time is sent automatically. For cash orders, a verification SMS is sent before confirmation.
Yes. In the dashboard, an "Open / Closed" switch lets you stop orders in one click. You can also set automatic opening hours.
Yes. With no notice period and no cancellation fee. You send an email to contact@livro.be and your subscription ends at the close of the current month.
You get all of your data: customer list (name, email, phone), order history, product photos — exported as CSV or JSON. Your data belongs to you.
No, and that's by design. Livro is not a marketplace — your site is not listed in a Livro app that customers would open to look for a restaurant. You use your own URL, your own QR codes, your own channels (Google, Instagram, word of mouth). Livro gives you the tools to keep your existing customers, not to find new ones.
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