Everything you need to know before getting started with Livro. Can't find your answer? Write to us.
Livro is currently testing different plans with pilot restaurants. Contact us for an offer tailored to your venue.
Livro does not charge a commission on your orders. Mollie transaction fees remain those of the restaurant's own Mollie agreement.
We define the activation terms in your pilot offer, then configure your restaurant, menu, tables and Mollie payments remotely.
Your offer is confirmed in writing before activation and does not change without your agreement.
Monthly billing by card or bank transfer. You receive a VAT invoice each month. Belgian VAT (21%) applies.
Everything is done remotely: we configure your menu, fulfilment methods and payments. You add your dish photos from the dashboard.
Your menu (even handwritten or as a photo). For dish photos, you add them yourself from the dashboard — with your phone or a camera. Nothing else on the technical side.
Yes. Everything is done remotely — Wallonia, Flanders, Brussels, whatever the postcode. No on-site visit required.
Yes. By default, your site is hosted on myresto.livro.be. If you have your own .be, we point the DNS to Livro — it's included in the plan, with no extra fees.
You receive a branded address that you can add to Google, Instagram, your website and your own marketing materials.
The payment methods enabled on the restaurant's Mollie account, including Bancontact and supported cards. Mollie processes the payment directly.
No. Livro does not charge commission on orders. The applicable transaction fees are those of the restaurant's Mollie agreement.
Mollie pays out funds according to the schedule configured in the restaurant's Mollie account.
Not in the MVP. Orders are confirmed after a successful online payment through Mollie.
The restaurant can start a full refund from the dashboard. Livro sends the request to Mollie and displays its status.
For pickup, the customer collects the order at the restaurant. For delivery, your restaurant defines postal codes, fees and minimum orders, then manages the delivery itself.
Yes. Livro natively supports French, Dutch and English. You enter your menu in all three languages via the dashboard, and the customer automatically sees the version in their language.
By visiting your URL (e.g. myresto.livro.be). They see your menu, choose pickup or delivery, and pay through Mollie. You receive the order in real time in your dashboard.
Yes. A confirmation page shows the order summary, amount, fulfilment method and live status.
Yes. In the dashboard, an "Open / Closed" switch lets you stop orders in one click. You can also set automatic opening hours.
Yes. With no notice period and no cancellation fee. You send an email to contact@livro.be and your subscription ends at the close of the current month.
You get all of your data: customer list (name, email, phone), order history, product photos — exported as CSV or JSON. Your data belongs to you.
No, and that's by design. Livro is not a marketplace. You use your own URL and your own channels (Google, Instagram, word of mouth). Livro gives you the tools to serve direct customers, not a rented audience.
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