Why Livro
exists.

It started in a pizzeria in Ixelles. The owner — a guy who cooked himself, took the orders himself, delivered on weekends — was showing us his month-end statements. Revenue up. Profit down. The reason: 28 to 32% disappeared automatically in commissions on the delivery platforms.

“I work for them now. It's not my restaurant anymore — it's their pickup point.”

It's not an isolated case. In Belgium, thousands of independent restaurants — pizzerias, kebab shops, brasseries, caterers — find themselves in the same situation: they need the platforms for online orders, but those platforms absorb a growing share of their margin. And worse: customers who order via Uber Eats or Deliveroo become the platform's customers, not theirs.

The question we asked.

Does a restaurateur really need a marketplace to take orders online? Or do they need an ordering site under their own name, on their own URL, with their own QR codes, and 0% commission?

The answer is Livro. We set up an online ordering site in 24 hours, remotely. The restaurateur adds their own photos, downloads their QR codes and prints them. The restaurant keeps 100% of every order. The customers stay their customers — with their emails, their habits, their loyalty.

Why Belgium.

Because Belgium is a specific market. Bancontact is the dominant payment method. The country is trilingual. Restaurants are often family businesses, with no IT department and no marketing budget. And yet the same international platforms apply the same rates as in Berlin or Paris — with no regard for local realities.

Livro is Belgian. We speak French, Dutch and English. We come on-site — to Liège, Ghent, Charleroi, Brussels. We know Bancontact, Belgian VAT on deliveries, the specifics of table ordering in local bistros. It's not a rebranded American product — it's a tool built for here.

What we don't do.

We don't promise you new customers. Livro is not a marketplace — there is no Livro app people open to look for a restaurant near them. If you want visibility, you need to work on your Google Business Profile, your Instagram, your flyers.

What we do is give you the tools to keep your current customers — the ones who start ordering from you via Uber Eats — and bring them back into your own system, with no commission.

Contact.

A question? Write to contact@livro.be. We reply within 24 hours, in French or Dutch.